Privacy Policy
Privacy Policy
Last updated: October 30, 2024
This Privacy Policy describes how Outerhaus (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from outerhaus.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services—whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use may vary depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve our Services, comply with legal obligations, enforce applicable terms, and protect or defend the Services, our rights, and the rights of our customers and others.
What Personal Information We Collect
Information We Collect Directly from You
Information you submit directly to us through our Services may include:
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Contact details (name, address, phone number, email)
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Order information (name, billing address, shipping address, payment confirmation, email, phone number)
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Account information (username, password, security questions)
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Customer support information (information you share in communications with us)
Some features of the Services may require certain personal information. You may choose not to provide it, but doing so may limit access to certain features.
Information We Collect Automatically (“Usage Data”)
We may automatically collect certain details about your interaction with our Site, such as:
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Device and browser information
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IP address and network connection details
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Pages you visit and actions you take on the Site
We use cookies, pixels, and similar technologies (“Cookies”) to enable and improve these functions.
Information We Obtain from Third Parties
We may collect information from third parties, such as:
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Vendors who help us operate our Site and Services (e.g., Shopify)
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Payment processors who handle payment data (credit/debit card info, billing address)
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Advertising and analytics partners who help us understand your interactions and improve our marketing
How We Use Your Personal Information
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Providing Products & Services: Process orders, fulfill shipments, manage accounts, handle returns/exchanges, and send related notifications.
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Marketing & Advertising: Send promotional emails, text messages, or postal mail; display tailored ads.
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Security & Fraud Prevention: Detect and prevent fraudulent or malicious activity.
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Customer Support & Improvement: Respond to inquiries, improve products and services, and enhance user experience.
Cookies
We use Cookies to:
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Power and optimize the Site
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Remember user preferences
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Run analytics and improve functionality
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Personalize marketing
You may adjust your browser settings to block Cookies, but this may affect Site functionality.
How We Disclose Personal Information
We may share your information with:
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Vendors who perform services on our behalf (IT, shipping, customer support, analytics)
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Payment processors
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Business and marketing partners
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Affiliates within our corporate group
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Authorities when required by law
We do not sell or share your personal information without consent.
Third-Party Websites & Links
Our Site may link to third-party websites. We are not responsible for their privacy practices or content.
Children’s Data
Our Services are not directed to children, and we do not knowingly collect their personal information.
Security & Retention
We implement reasonable safeguards to protect your personal information but cannot guarantee absolute security. We retain personal information only as long as necessary for business or legal purposes.
Your Rights
Depending on your location, you may have rights to:
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Access, correct, or delete your personal information
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Request a copy of your data (data portability)
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Opt out of certain data uses (e.g., targeted advertising)
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Withdraw consent at any time
You can exercise these rights by contacting us at support@outerhaus.com.
Complaints
If you have concerns about how we handle your personal information, please contact us at the email below. You may also have the right to lodge a complaint with your local data protection authority.
International Users
We may transfer and store your personal information outside your country of residence. When transferring data from the EEA or UK, we rely on approved legal transfer mechanisms such as Standard Contractual Clauses.
Contact
If you have questions about our privacy practices or wish to exercise your rights, contact us: